[Resolved]  Idea Cellular — Idea Postpaid Bill Issue

Address:411015
Website:www.ideacellular.com/customer-care/need-help/idea-office-locations

I’ve put the request for new plan for same no, it was market movement as per idea guy who sits in Talwade Campus of Capgemini (Manoj [protected]).

However I have excess amount last month in May -447.57 and after the market movement this amount is not yet adjusted and new bill has came up.

I am wondering how idea are so careless for just sending the new bill without checking the previous balance if the customer have.

For your reference Can you please check my old account[protected] and update the amount to new account[protected].

May Bill -447.51
June Bill 221 How this possible, where 447 is gone or who eaten bill dept mistake or ?

Who is eating my amount for idea no [protected]
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Aug 27, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2016
Idea Cellular Customer Care's response
Dear Rahul V007,

We regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 26, 2016
Idea Cellular Customer Care's response
Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 28, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate on 28th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Very poor team to resolve the issue

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