[Resolved] Idea Cellular — idea postpaid - payment reflection

Kkm92

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	ideacellular.com

Such and stupid service. What ever they are promising while calling you, will never get fulfill.

The payment which i have made by nov 2nd 2017 was not reflected from idea side for more than ten days. When i checked with them they asked me for transaction details and i have given the details what ever they asked me.
This is more than a month almost about to be 2 months still no more progress.
And they made me to pay twice and barred my outgoing also.
Kindly share me the grievance redressal contact if anyone have.

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Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 22, 2017

Updated by Kkm92 What sir for 2 months they are calling me and I explain the entire thing from Nov 2nd to till date. Then they will say the recorded dialogue as then they will cut the call without considering what I am trying convince. Again different guy call by next time.

I have never enjoyed such a Nice service from any other Service providers.

Dec 22, 2017

Updated by Kkm92 Idea Cellular customer care for past two months I am following up with them by mail as well as on call also no has understand the actual concern. Each one is talking about different thing which is not related to my concern. I have to explain the things to everyone every time. I think they are not checking the mail content once they get mail will call simply.

Dec 22, 2017

Updated by Kkm92 Such a worst service ""IDEA Cellular Customer Service""

Dec 22, 2017

Updated by Kkm92 Kindly check the mails I have sent to your Support team. From Nov 9th, 2017 I am doing this regularly.

Dec 22, 2017

Updated by Kkm92 everyday open my mail check Idea mails and reply it is still going on . Really I don't want to Disturb you guys but your team not at all understanding that.

Verified Support

Dec 31, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that, the complaint was raised for the same and concluded, your payment been updated on 23rd but it was payed on dec 2 itself. Also, you've confirmed the same.

Regards,
Lakshmi

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Comments

Sadasiva Reddy

from Mumbai, Maharashtra

Hi,

My idea number was made inactive long back, but recently they sent a mail saying that unpaid bill is 666rs... And I asked for clear bill details still no response..

Idea number that was made inactive: [protected]

Regards,
Sadasiva

Idea Cellular Customer Care's response, Jan 2, 2018

Verified Support

Dear Customer,

Apology for the trouble caused. Kindly share your alternate contact number so that we can discuss on your concern.

Regards,
Neha

Kkm92

from Mumbai, Maharashtra

What sir for 2 months they are calling me and I explain the entire thing from Nov 2nd to till date. Then they will say the recorded dialogue as then they will cut the call without considering what I am trying convince. Again different guy call by next time.

I have never enjoyed such a Nice service from any other Service providers.

Idea Cellular Customer Care's response, Dec 31, 2017

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We would like to inform you that, the complaint was raised for the same and concluded, your payment been updated on 23rd but it was payed on dec 2 itself. Also, you've confirmed the same.

Regards,
Lakshmi