[Resolved] Idea Cellular — idea postpaid to prepaid connection

vinsss

from Bengaluru, Karnataka

Address:

Gondia, Maharashtra, 441701

Dr dipak a customer of postpaid service of idea cellular ltd;
I approached to ravi nagar nagpur (A franchisee of idea cellular ltd) about 4 months earlier with a request to change my postpaid service into prepaid, they clearly deny and said issue is beyond their authority and sim cards are not available so come after few days. When i went after 15 days they again deny me to resolve my issue saying the lack of trained staff.

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Feb 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, the request was raised for migration and the same has been completed from our end successfully. Also, we would like to inform you that your services are active in postpaid connection. However, we request you to share the complete Idea store details along with customer care executive name to assist you further.

Regards,
Lavina