[Resolved]  Idea Cellular — idea recharge packages aplenty but caveats hidden

Website: www.ideacellular.com

I had recharged 245 rs on 4july but it was unfit for national calls - next on 7th july, i had no option but to use rs. 199 as a recharge for additional minutes, but this as well failed to connect me to a desired std call.
After 10 mins of suffering thro the irritating idea caller tune, the cust care number 198 executive, told me i needed a minimum call balance of rs. 10 to use 245, and this rs.10 would not be deducted - and if it was being reduced - i was to call back and complain. Accordingly, i recharged on the 8th july - no surprises, every call was charged to the rs.10 account. Whereas, i have no idea where my credit for rs. 199 and rs.245 was consumed by idea.
Similarly, for another top up recharge of rs.20, data was consumed inspite of cellular setting - call center advises a call to 1925 to deactivate data seepage.
There are no calls that i have been able to use when idea has pocketed these recharge amounts.
(Sigh) tired of contacting cust care and raising complaints to educate idea to reduce the prepaid charge plan fine print and keep it simple and transparent
Was this information helpful?
No (0)
Yes (0)
Sep 8, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2017
Idea Cellular Customer Care's response
Hi,

The benifit of the offer is been availed as per your number.Please visit the Idea website www.ieacellular.com to know the latest offers on your number.TnC applied on recharge and mode of recharge.

Regards,
Simranjeet Arora.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information