[Resolved] Idea Cellular — idea renewed plan on my number without my permission

Amanrai7

from Abohar, Punjab

Address:	144514
Website:	ideacellular.com

Hello sir/madam
I did buy three postpaid numbers from idea two months ago [protected], [protected], [protected]. I got hospitalized after some days because of serious sickness i couldn’t pay the bill i went to idea store today to pay the bill but they said you have to pay 1441 rupee even i did not use sim card for two months. & my one month bill was near about 600. They activated plan on my sim card without my permission & threatened me to pay the bill otherwise i’ll get fined.
I said kindly deactivate my these all numbers i don’t use. They said we can’t do because you have to use for one more month.
Kindly solve my problem i will pay only for which plan i did activate in starting first month not for the next month because i didn’t tell to activate plan on my number for next month.
Amandeep
Nawanshahr, punjab
[protected]

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Nov 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern regarding disconnection has been resolved. Hence, the case has been closed.

Regards,
Prajakta

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Comments

Bisu94956093

from Daman, Daman and Diu

Dear idea my network is not showing any signal or Internet nor I cannot receive calls or call someone. Please resolve my problems I can't receive my important calls or messages pls resolve it.

Idea Cellular Customer Care's response, Oct 19, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi