[Resolved]  Idea Cellular — Idea retail store on Shivam road, hyderabad

Address: Hyderabad, Andhra Pradesh, 500009

I am an idea customer with two prepaid connection and we have 3 more idea connections in our house hold. I went to the idea store which was right next to my house to get one more connection. Waited there for couple mins just to speak to someone and the security guys comes to us to ask what we are looking for and then calls a lady names Tanuja choudary. She starts with giving us a bunch of SIM cards and to select one. She gives us no info about the plans or price, then I asked her to help me with a connection with data only. She doesn't reply properly and says pay 499 for 4 GB. that's the best you can get. I said I need more than 4 GB she says you won't be able to as it's expensive and can't afford it. I was like what are you talking about you can't talk to your customer like That. It's very rude and inappropriate. Then I ask her to let me know what documents she requires. And I gave her all the documents she asked me for, now she says copy is not clear so I gave her the original and asked her to take a copy she says the original is
Not good either. I said y don't you guys keep a finger print scanner which is connect to the adhar card server. She says it's broken. I was surprised to hear that because they told me the same more than 2 months ago. I asked her y don't you guys complain and get it fixed, to my surprise she says you don't have to teach us our jobs as we know how to do it . She was very rude and screaming at us for no reason. And she says get out.

This is how idea is treating their customers. It's just Amazing...!
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Mar 9, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2017
Idea Cellular Customer Care's response
Hi Naveen,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Maroof
Verified Support
Feb 02, 2017
Idea Cellular Customer Care's response
Hi Naveen,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Regards,
Maroof
Verified Support
Feb 03, 2017
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Tudor
 
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