[Resolved] Idea Cellular — idea sim replacement

Somi Jasss

from Chennai, Tamil Nadu

Address:	635109
Website:	www.consumercomplaints.in

I have lost my sim card which i was using for 4 long years as i need to block the number and needed replacement sim card. I went to idea service center and i asked them to block the number. They were like "call from another idea number to customer care and block the number" and i asked them "then why are you here, when you people won't serve your customer?". After all this they asked my proof and all the details. Again they told me you have bought sim in another city so you go to that city and get it. And what the hell is this when both the city are in the same city. Still i didn't get the sim idea network is to worst in providing service.

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Jun 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with the customer care executive name & number to assist you further. Also, we suggest you to visit to the nearest My Idea Store along with your valid documents to raise the request & to avail the new sim card for the same number. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/idea/select-circle?plantype=storeloc

Regards,
Lavina