[Resolved] Idea Cellular — idea store guy misbehaving and not even completing the procedure

sandeepsoni86

from Bhavnagar, Gujarat

Address:	Rajkot, Gujarat, 360002
Website:	www.ideacellular.com

HI,

I did submit postpaid to prepaid request from Mita Enterprise 80Ft Road Rajkot Idea Store..

They asked me to deposit 100 Rs without billing and I deposited, then they given me their worst phone to talk to some lady who wanted to conveience me to stay on postpaid, I could deny after listening her boring speech approximately for 5 minutes..

Then they asked another 50 Rs for new sim card which I paid and told that the postpaid would be closed within 48 hours, then after 48 hours I got a call that your request was cancelled and she started barking again and convincing me for staying on postpaid only.

I visited same store again and asked a reason for cancellation, they told me I need to pay complete bill before moving to PrePaid for which I never denied, but i just asked "You should inform me first time when I came", he started shouting. IDEA TEAM, is this your service? You gyus would no longer be in the business with this attitude..

As of now, I am still on postpaid and bearing their highest charge 600+ every month.

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Feb 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As per our recent telecon, you have confirmed that your concern is resolved. Please let us know if we can help with anything else.

Regards,
Neha

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Comments

sombirchauhan2

from Delhi, Delhi

Dear sir.madam

without information deduct my cell amount.so i call idea customer care but mr. gaurav have rudly bhehave me and not the clear my problem.

so strucly action against this matter. and stuipd mr.gaurav bheave against sory say to customer.
my no.[protected].

kindly strucly action and resigated this person.

Idea Cellular Customer Care's response, Jan 2, 2018

Verified Support

Dear Customer,

Apology for the trouble caused. We have tried contacting you but you were not availabe. Kindly provide your convenient time so that we can again try to get in touch with you.

Regards,
Neha

sandeepsoni86

from Bhavnagar, Gujarat

I never told my concern is resolved, I TOLD I HAVE BEEN MOVED OUT FROM IDEA, You guys are responsible for your customer service, I never ask anyone to visit Mita Enterprise 80Ft Road Rajkot Idea Store OR ANY OTHER IDEA STORE..

LEARN FIRST, HOW TO TALK WITH CUSTOMER AND AGED PEOPLE, LOOK GUYS, I am not here to make your service better, I have complained for what I received from your idea store, I was not satisfied and neither a simple sorry saying call from the same executive. So I left from all these to and fro communication and i have started letting people know how you guys serve via social media. Do you think anyone would be returned to IDEA once left with this kind of service?????? GET LOST...