[Resolved]  Idea Cellular — idea wifi dongle wrong charge

Address:

388001

Hi there,

I have taken idea wifi dongle. On 950 per month plan.

Last 755 has been added to my bill i just overlooked and paid thought that some yearly changer has been levied.

This month i have received today. Same 755 has been added.

I called help desk asked for why this money has been levied.

I got respond that some internet service has been activated on internet.in my knowledge i have not done anything like that.

Few month back i face issue on payment then also i called call center i did not get good support form support end.

I am very dissatisfied with behavior.

I want to disconnect my service. I am ready pay 950+ tax for the 8th sep 2017 to 7th oct 2017. And from 9th oct 2017 to 12 th oct 2017 what value come base 950 rental and gst.

This also i have communicated to support give full figure for disconnection. I will pay.

But support team is not ready to help why.

If i have not done any thing why should i pay for that. And all of sudden when bill amount got budget of normal person get disturb.

I am paying regularly and requested

Request you stop my bill from today on wards. And give total amount.

Anyway i am paying more to you when internet is being made available in rs 350 per month and in case of discrepancy i have not being helped by your support executive.

I find this way of cheating

My details below.
Soumyajyoti ghosh
Contact no-[protected]
Idea wifi simno[protected]
Account no [protected]
This month invoice no-gjp[protected]
Reference no-[protected].