Idea Cellular — ilegally charging late payment charges for discontiuned mob.no

Address:

Aurangabad, Aurangabad, Maharashtra, 431001

Sir,
I am a subscriber for idea cellular co. Ltd since 7 years.in the month of nov-19 i had discontinued two numbers viz – [protected] and [protected]. And accordingly i received a message from idea in regards to discontinued of services bearing communication sr. No. C[protected] dated 2nd nov, 19. Thus though the number is discontinued in system but again the same number - [protected] is continued through idea officer mischievously without my knowledge and consent. Thus the moment services were discontinued for [protected] i have thrown the sim. But still unauthorizedly the mob. No. [protected] is continued in system and based on it i have been receiving the bills from idea vodafone office though there is no fault at my end. Thus based on this issue i had met idea vodafone manager at aurangabad and accordingly issue was resolved partially by waiving of the bill of old mob. No. I. E [protected] excluding late payment charges. Now the question is in the month of jan-2020 i had cleared all my dues of activate number by paying of rs.1600/- including late payment charges though there is no fault at my end. But fact was from idea office only the number - [protected] is continued but still i bared all the late payment charges unnecessarily. This is clearly deficiency of services at idea’s end.

Now though idea-vodafone had deactivated my no - [protected] and waiver off the bill for the month of nov and dec-19 but still the bill was showing due in system for old discontinued no for the month of jan-20 therefore based on it idea-vodafone has charged late payment charges in feb -20 billing which i am not liable to pay as it’s not my fault.

2ndly again on prorate basis i have received a bill for the month of feb-20 for old discontinued no. [protected] wherein too late payment has been charged due nonpayment of old discontinued mob no bill if fact that payment was waived off and i had paid regular mob no bill i. E [protected].

Now the question is through i have been paid the whole outstanding amount for the number – [protected] from jan-20 till march-20 but still due to nonpayment of bill for discontinued mob no. The late payment has been charged of rs. 214/- from me which i am not liable to pay. The way idea company is giving the services it shows that they are literally extracting the money illegally on baseless logic. The idea call center employee were also not understanding the issue and like this idea-vodafone is looting to customers. Based on such non cooperative services i had text a message of port of my mob no. Based on it i have received a call from idea-vodafone services they were also discontinued the conversation without any solution.in past as well i had mailed to higher authorities as well on deficiency of services. (Annexed herewith old mail communication) but they had also not bothered to listen and even not resolved the issue. Therefore i had discontinued two numbers.

Thus in view of this please take strict action against idea vodafone company who has been mentally harassing me since last many months. Even the out late service provider of idea are not listen up properly as giving excuses that they are not authorized to resolve the query raised by me and keep on saying that call to call centers. Due to such deficiency of service attracts the provision of consumer protection act which i reserve my rights against idea-vodafone.

Regards,
Dinesh suryawanshi,
[protected].