[Resolved] Idea Cellular — illegally charges for missed call alert service | |
This is regarding the missed call alert charges imposed today on my number [protected]. This service was due to renew on 16 December 2018 and I got below SMS on 15 December 2018: Hi, Your subscription to Missed Call Alert will be renewed on[protected] and you will be charged Rs 249.00 /-. To unsubscribe, sms STOP to 155223. As mentioned in the SMS I instantly send an SMS on 155223 to unsubscribe this service, screenshot is attached for the same. But surprisingly I got an SMS today that this service has renewed and I have been charges 249 rs. Below is the sms: Your Missed Call Alert subscription has been renewed @Rs 249.00 /- valid for 1Year. To unsubscribe sms STOP to 155223 Then I again sent an SMS to same number this time service has been unsubscribed but it is still showing 249 as unbilled amount. Could you please help me with the refund of 249 rs.? Idea customer care support has assured me to waive off the charges once bill is generated. Now Bill has been generated and I have been charged the amount for missed call alert service. Now no one is willing to listen to my complaint. If I am not using that service then why should I pay for it? Thanks, Akash Was this information helpful? | |
Feb 19, 2019 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 19, 2019 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, your complaint with regards to billing is in progress under ref. no. C[protected] and you shall hear on the same till 23/Jan/2019. Regards, Lakshmi | |
 2 Comments | |
Comments
I need my call details incoming and outgoing and message for last 6months. I just miss handled my phone somewhere so i think the team can help me with that. My idea number is [protected]
Reply
How can i fix or reactivate this simcard. This simcard is link to my imp login id. my idea number that need to be reactivate is [protected] NE circle . please help me do i need to pay for reactivation .
Idea Cellular Customer Care's response, Jan 18, 2019
Verified Support
Dear Customer,
Sorry for the inconvenience caused. As per our record, your mentioned number is inactive with us. Hence, we request you to provide us your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to activate your number.
Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc
Regards,
Lakshmi
Sorry for the inconvenience caused. As per our record, your mentioned number is inactive with us. Hence, we request you to provide us your alternate contact number to assist you further. Also, you can visit to the nearest Idea store to activate your number.
Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc
Regards,
Lakshmi
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