[Resolved] Idea Cellular — I'm complaining about my idea recharge

ankush rohilla

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 122050

Sir i recived a msg from ur pp-612345 that on recharge of 352 i will get unlimited calls and 1gb daily data but after i did that recharge i only get 2gb data and when i called on customer care they start saying that that the amount was 351 not 352 and that kind of msg was never been sent to me so they cant do anything regarding that but the worst thing was that they were trying to force me to admit that i was lying regarding that incident so i[censored] can do anything regarding that then plz do something otherwise i am planing to move to any other network
thank you sir
Ankush

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May 3, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

Idea Cellular Customer Care's response Hi Ankush,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Riya

Verified Support

Apr 01, 2017

Idea Cellular Customer Care's response Hi Ankush,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad