[Resolved]  Idea Cellular — improper behaviour by customer care and wrong charge

Address:

Bareilly, Uttar Pradesh

Dear Mr Himanshu. I am using idea post paid since 3-5 years.I had change my plan from 899 to 599 on 13 nov 2014. As I discuss with customer care executive with some Internet pack.GPRS services activated on 16 Nov on repeated request.suddenly it was deactivated on 24 Nov without any information.i had talked to customer executive so many times regarding internet servcies ..they tried to solve through my setting in my phone.they didnt inform me regarding 7 internet pack which i subscribe is not working .i didnt not send any request regarding deactivation of internet packs.From your side it was deactivated.you can confirm though voice talk recorded.So many times i request your execuitves regarding not able to use GPRS.sudenly they telling me unbilled amount 6000rs which i didnt use.there is total lapse in your side.my outgoing STD call barred.not able to call customer care no. also from my number which is also toll free no. I am going through psychologial truama and mental harassment .I never expect this from idea co, kindly lookafter in my matter and do needful. Thanking You. Dr(Prof)Ramakant Dandriyal [protected]