[Resolved]  Idea Cellular — Inappropriate response from idea Pune

Address:

Pune, Maharashtra, 411027

I took my idea broadband connection in July from one of the Agent from idea and paid 3070/- amount to him for 3 month plan. In August itself our account got de-activated and received the message that we have to make payment of 610 monthly. I tried contacting that Agent, but he switched off his mobile, so I raised complaint to idea customer care many times, but did not received any response. They are just saying will share your complaint with back-end team and they will get back to you and every time ticket gets closed automatically after 2-3 days without providing any solution. Every alternate day I am calling idea Appellate Erandwana, Pune office on+91 [protected]. Same lady is receiving my call and she is just saying broadband department is separate and I have forwarded your complaint to them and have asked to call you back. I requested her I will speak with them directly but she is not transferring my call. I have forwarded my payment receipt of 3070/- paid to agent along with his contact number and name on ideabb.[protected]@idea.adityabirla.com; appellate.[protected]@idea.adityabirla.com, but from August to till date I have not received any single mail from these email ids. Is anyone monitoring these Emails? Today My account got de-activated and I have received message to pay outstanding bill amount of 1580/- which is already paid to that Agent. I am already paid bill for October, Nov and Dec month. Kindly take action on this ASAP and nill my outstanding amount.

Agent Name- Vaibhav
Agent Mobile number - Idea broadband guy : [protected]
Idea Broadband Account number[protected]