[Resolved] Idea Cellular — incoming and outgoing sms not working since last 4 days

Ajit Chavan

from Mumbai, Maharashtra

Address:

401,BHARAT CHAMBER ,4TH FLOOR ,BARODA STREET,MASJID BUNDER EAST,MUMBAI-400009, Mumbai City, Maharashtra, 400009

Messaging services on my above phone no for incoming & outgoing is not getting through from the day of switch over from jio to idea.

My important business transactions are parallesed due to non-functioning of sms services.

In spite of my repeated request the line as not being restored. I once again request to restore my sms service immediately on receipt of this mail.

From the day 1st in idea network i am getting frustrated because of your service. My mobile banking is stopped because of sim verification neither otp is coming from 3 days i am requesting to start the service or please port out me urgently if you are not capable to start.

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Apr 12, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that SMS services will be activated in 24 hours post the sim upgradation. However, if still the issue persist, you can contact us on 12345 or 198.

Regards,
Lakshmi

Verified Support

Mar 12, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that SMS services will be activated in 24 hours post the SIM exchange. However, if still the issue persist, you can contact us on 12345 or 198.

Regards,
Lakshmi