Idea Cellular — Incoming calls and messages are not coming even though network and unlimited pack is available

Address:

Krishnrajapete, mandya, Karnataka

If some one calls to my number they are getting a response saying switched off where my mobile is not off and I’m able to use internet, can make calls but I can’t receive any calls.
It's been 2 days. I'm facing lot of issues because of this even m not getting otp.
I contacted customer care as well waiting for them to fix this issue... Please solve this issue as soon as possible.. Most of my works depends on my number