[Resolved] Idea Cellular — incorrect bill charged to my phone deactivated | |
I'd like to submit a complaint against idea cellular. I have a post paid connection with idea and had submitted a request to activate international roaming for australia in the end of jan. I was asked to deposit a refundable deposit of rs 3700 at the time to activate international roaming for australia which i did at the time, at idea store in indore.in mid feb, i received a bill which included rs 5000 pack for international roaming and since then i have spoken to idea innumerable times, requesting them to correct my bill as i never requested for rs 5000 pack. During a recent call to their customer care, i was told that they had charged rs 5000 in my bill incorrectly as it was supposed to be rs 2499 for australia international roaming plan but they advised that i had to write to idea nodal office () for correcting the bill, as customer care did not have the authorization to reverse the charges. Despite several reminders on e-mails, i have not received the corrected bill.in addition, i'm being harassed by idea as they have deactivated my number for nearly 4 weeks now due to non payment of the bill - which i obviously can't pay until a corrected bill amount is shared with me. I'd like your help in having this matter resolved asap with idea. Was this information helpful? | |
May 11, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. Your case has been escalated to the concerned team and we'll get back to you at the earliest as & when we get an update. Regards, Neha Verified Support Apr 05, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. Your case has been escalated to the concerned team and we'll get back to you at the earliest as & when we get an update. Regards, Neha | |
Add a Comment | |
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Post your Comment