[Resolved]  Idea Cellular — incorrect data charges during roaming to be reversed

Address: 560076

My idea mob no is [protected] which i had ported from reliance in the month on may 2017

I am forced to write this mail that my experience with idea has been very very bad so far for the las 2 months i have been charged for usage & vas charges. When i enquired with you cm care office in bangalore brigade road branch they said that the same was charged when i was in roaming as my data switched from 4g to 3g idea network.

Why should i be charged if your network coverage is not available & the networks switches for idea 4g to idea 3g is it my fault that there is no 4g coverage?? Why is the issue not rectified when i highlighted for the first time again in this month unbilled also the same is charged when i went to calicut kerala

This is completely un acceptable & not ethically correct of no fault of mine i have to call you cm care multiple times /spend time & money to visit your store.

Bill invoice date 15-may-2017 due date 15-jun-2017 –amount charged rs.523+takes

Bill invoice date 16-jun-2017 due date 01-jul[protected] + taxes

Current unbilled amount : amount 572+taxes

I have raised 3 complain no pls ensure that the same is resolved : c1 [protected], [protected]
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Sep 25, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2017
Idea Cellular Customer Care's response
Hi,

As checked, your concern is initiated and compleated. Credits of Rs 423.73 tax rs 76.27 rs total 500 rs posted towards waiver.

Regards,
Simranjeet Arora.
 
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