[Resolved] Idea Cellular — Incorrect Deduction | |||
Date :[protected] Client Number : [protected] Description : Between 10.00 A.M - 11.00 A.M the complainant got a flash message from Idea Cellular saying Rs. 118 has been deducted from his account for data usage. But the complainant isn't subscribed to any data packages nor is he using internet on his mobile because he already has a wifi connection and has been using it . So the chances of data usage is practically nil. When contacted, to the Customer care executive replies that the complainant has used internet data and he can do nothing. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience. We have noted your concern and we have your details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular