[Resolved] Idea Cellular — Incorrectly being charged for data usage

santanu76

from Pune, Maharashtra

Address:

411027

I am using idea corporate connection ([protected]) since last 4 years. yesterday after i got a confirmation from idea that my 3g will be activated and the 3g was activated at 6 pm on 4th july. i am being charged for data usage. i specifically requested this change yesterday as it was the billing date. all my 3 g data usage should be part of my new plan. i shouldn’t be changed anything extra. i tried to compliant on this since yesterday but the call center executive (today morning i spoke to prachi) couldn’t provide any resolution. and most unfortunate is that they are not even ready to transfer the call to their sr. executive. as of now there is no resolution

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular