Dear sir/madam,
I hope you are doing good, i am writing this email to bring my problem in your kind notice.
My name is rasik vallabh shukla and i am idea customer from last couple of months, i have taken idea because of it's data plan and speed.
Recently i have taken 1499 data plan on 5th july 2016, after i made the recharge i got the message unlimited data plan notice in my message inbox, since this plan contains 3g speed till 10 gb of data use i was happy to use it.
On 7th july morning when i was trying to connect my internet i got one wired sms from idea that your speed quota is over and now speed been reduced to 40kps, immediately i checked my internet speed try to open my email, i have remarkable slowness then i called idea customer care and executive told me i have used my all 10 gb that's the reason of slowness, i was surprised how come all 10 gb been used in 24 hours i asked her details but she disconnected the call.
Since i can't stop my work and work demands speed, immediately i made rs.99 recharge to get 1 gb, again i called customer care this time i got to now i had used only 914 mb on 1499 plan, since i made another recharge the old recharge got lapsed.
Since this problem been created because of wrong information from idea, i want rs.1499 in my bank account back.
Attaching the snapshot which i got from idea.
I am looking forward to hear from you
Thanks
Rasik vallabh shukla Was this information helpful? |
We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular