[Resolved] Idea Cellular — International roaming not activated.

abdulmajid88

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh, 500059

I have submitted an international roaming service activation on 24th April 2017 and made a payment of Rs. 3000 against the deposit for the service. I was told that the service would be activated within 2 business hours but even after 24 hours the service is not activated and upon calling the customer care they keep on saying that it would be activated within 1 hour.

Moreover if I ask them to cancel the request and refund the deposit, they say they cannot send the money to bank but will be adjusted in outstanding bill amount.

Awful!

Was this information helpful?

No (0)

Yes (0)

Jun 2, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Apr 25, 2017

Updated by abdulmajid88 I want the refund. dont want the service anymore.

Apr 25, 2017

Updated by abdulmajid88 I now see that servce is activated but cannot receive sms yet. the sim is not registering itself to any of the providers here.

Verified Support

Apr 26, 2017

Idea Cellular Customer Care's response Dear Abdul,

We are sorry for the inconvenience caused to you. We understand your concern and also noted your contact details with us. Our team will get in touch with you soon.

Regards,
Vicky

Verified Support

May 02, 2017

Idea Cellular Customer Care's response Dear Abdul,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Chetan