[Resolved]  Idea Cellular — internet charges for not using

I'm using idea network with postpaid connection under 99 plan.This month when I received my bill date for Rs.341 and when I verified the bill it shows that I used internet on my mobile for Rs. 93/-. But I didn't use any internet and I called to customer care but of no use. By bill date is on 16 of this month on which I have to pay bill. so please help me in solving this issue.
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Mar 23, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. 

Regards,
Prajakta
Feb 16, 2019
Updated by krupapavani
Can you send me mail address for updating my mobile number
Feb 22, 2019
Updated by krupapavani
I did not get any reply from idea and my problem not yet solved. Please help me
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