[Resolved] Idea Cellular — internet not working even after several complaints

dipeshpd

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411045

After filing complaints so many times also the the solution hasn't been provided to me by idea cellular company for the mobile data connection issue at specific location.

This is one more time i am raising complaint here and i see there wasn't any much impact of this forum on them.

This issue has been logged with idea support teams many times and every time they call after as per the sla date and says that issue is resolved by network team and we are closing the ticket. I have asked them to keep this open until i confirm the issue is resolved but they had closed every time.

Every idea user is facing this issue in our area and now planning to change the service provider.

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Jun 4, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our records, we have informed you that network visit has been done at your location, maximum possible optimization done on serving site but no major improvement found in indoor coverage area.We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta

May 07, 2019

Updated by dipeshpd is it something you dont know the resolution ? or the issue hasnt been identified?