[Resolved]  Idea Cellular — Internet services

Address:	Vadodara, Gujarat, 390019
Website:	idea cellular

Dear Sir/Madam,

My name is Mr.Deepak devre, i am an employee od adityabirla fasiion & life style, and i had purchased one idea CUG sim card, for my professional use, and i am the platinum member of the company, but from last 2 moths i am not happy with service of the company, io have a idea postpaid card and my no is [protected]. and i am carrying 5 gm 3G internet plan on my this no, and 199 idea CUG plan.
in the month of May 2016, my android hand set was brocken due to some reason, so i had started to use my black berry hand set in absence of my android hand set, but black berry has different internet schem so i called in idea care and took a black berry internet plan worth Rs 129 for seven days, and after seven days i had starterd to use my android phone, but @ the time of taking idea black berry plan, they did not told me that they will deactivate my current 5 GB internate plan which is i am using from last 2 year, and i was not aware about this so i started to use internate pnan in my android handset, and in the month of my company send me a bill of Rs. 4880, which is not acceptable @ all, and raice the complained in nearest idea care for the sameand he raised complain, and than i got a call from the customer care and they told me that we sorry for inconvenience its mistake of our executive he did not guide u properly so we are refunding u diff amount in next bill cycle, not my problem was unsolved by the mistake of the customer care executive and still in the month of june 2016 i got a bill of 12000, then again i raised complained to idea customer care, and they replied that still your last month problem is unsolved, and due to this reason your bill value is increased.
and my question is that when i have visited idea customer care in the last month for the my problem and its solution how can they do this mistake again, and due to auto pay system last month 4880 & this month 9900 amount is debited from my account, i will not tolerate this at all,
and its pure mistake of your executive and i want refund of my all the amount which is over charged by the company.

this was one of the worst experience with me ever.

Thanks & Regards,
Deepak Devre
[protected]