[Resolved] Idea Cellular — invalid vas charges | |||||
Hi, This complaint is regarding my idea postpaid mobile number. My last bill was generated in december and when i checked it was showing the bill of rs 422 and there was a charges of rs 150 as a vas which was not activated by me. When i called the customer services team they refused to help. Final i was able to raise the request to remove the charges but the charges were not removed by the idea cellular. I was fade up of this and closed the number. Now they are harassing my wife for the payment. I am ready to pay the bill but the amount should not include the amount of rs 150 (Vas charge) and rs 27 (18 gst charge). If idea will not remove this i will not pay it. I will take them to court. My number was [protected], alternate number to contact me is [protected]. Was this information helpful? | |||||
Mar 7, 2018 Complaint marked as Resolved Waive off given but I had to closed the monnection for poor service. Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 23, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As checked, the complaint was raised for the value added service charges and the resolution for the same has been already communicated to you that you've been charged accordingly for the activation. Also, we request you to clear your outstanding amount to avoid the inconvenience. Regards, Lavina Verified Support Feb 09, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, you've been charged acordingly. Also, the complaint was raised and the resolution for the same has been communicated to you that the amount charged was for Fashinz service which was activated through WAP which is correct charging. Hence, we express our inability to refund you the same. Regards, Lavina Verified Support Mar 14, 2018 Idea Cellular Customer Care's response Dear Customer, We would like to inform you, that you can make the payment for disconnected number via below given link. Also, we request you to clear all your dues to avoid the inconvenience as you've been charged appropriately. Refer to the below given link to make the payment for inactive account, https://care.ideacellular.com/wps/portal/account/disconnected-number Regards, Lavina Verified Support Mar 30, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our records, the mentioned amount is adjusted in your account for the idea number. Also we have processed the waiver of Rs. 159.99 including GST as on 06/03/18. However, we have taken a note of your feedback for further improvement in our services. Regards, Neha | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Sorry for the inconvenience caused. As per our record, you've been charged acordingly we've sent you the e-bill for the mentioned number on your registered e-mail id. Also, the complaint was raised and the resolution for the same has been communicated to you that the amount charged was for Fashinz service which was activated through WAP which is correct charging. Hence, we express our inability to refund you the same.
Regards,
Lavina