[Resolved] Idea Cellular — ir pack activated without confirmation

amolahr

from Pune, Maharashtra

Address:

Pune, Maharashtra

On 27 March when i was moving to Ireland activated only incoming SMS roaming pack, but when i received my bill and found that someone activated some other IR pack of cost 5999.

I am taking followup since last one month and initially they was not agree for the same and closed my multiple complaints and when I took folloup multiple time then they checked call recording between me and customer care and agree that it was not activated by me and mistakly activated by customer care same was confirmed by CC representative [censored]al Kambale.

[censored]al agreed and committed me about she is seeking approvals for waiver and closing my issue within 48 hrs, but when i called today multiple times and came to know that they have cancelled my complaint.

Below are complaint no for your reference.

Mobile No : [protected]

C[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 3, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. As per our record, the complaint was raised for your billing concern and the same has been resolved with adjustment passed for the same.

Regards,
Lakshmi