Im an idea postpaid user. Im having ₹299 nirvana connection and my bill was supposed to be of ₹355- and they gave me bill of ₹840. Okay. This is okay for me. Now again this month it is showing that i have an unbilled amout of ₹12 and the problem is that customer care representative said that i will have to wait untill my next billing cycle and then only i can see what caused the bill and then only i can discontinue the extra service. Are you kidding me? How come i m supposed to pay ₹1200 for a month kust to wait n see what caused ₹1200. Fo not i habe the right to cut the wrong service in between? My friend had already warned about bad practises of idea postpaid and i m really never going to encourage people to switch to idea postpaid or voda postpaid. I m fed up of idea company n their representatives. They just keep making false promises. If someone is reading it then please dont switch to idea postpaid. Im being cheated every now n then! My life has become hell! I do not know how will i pay this large amount. This time if the bill comes more than what the customer care told i. E. Under ₹355 then it is okay, otherwise im gonna sue you idea company. You keep making false promises and wrong practises. If you have something to tell then mail me at [protected]@live.in lets discuss this. 😒
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Apr 16, 2019
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2019
Idea Cellular Customer Care's response Dear Customer,
As per our recent communication, we've informed you that your bill has been generated accordingly as per your plan rental. For any further assistance, kindly contact us on 12345 or 198.
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lakshmi