[Resolved] Idea Cellular — ISD Call charges not waived

Jigar1307

from Mumbai, Maharashtra

Address:	400092
Website:	ideacellular.com

I had ported my mobile sim from idea to vodafo. I recd my last months bill.I found i am being charged for ISD services which i had earlier closed due to faulty charges levied under my account. I spoke to their customer care but he asked to mail & i receive reply back to add my cell number but still my mail was not accepted since i had ported out.I was ready to pay the rent +roaming charges + tax but why should i pay for ISd charges & sms charges also .
now they are telling to pay the entire amount or speak to the nearest idea store.I had also discussed the same with the store people but they are asking to pay the entire amount otherwise my phone calls will be disconnected.

I donot know what should be done in such case to avoid barring of the number.

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Feb 14, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

Idea Cellular Customer Care's response Hi Jigar,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Abhijit

Verified Support

Jan 13, 2017

Idea Cellular Customer Care's response Hi Jigar,

As per our recent telecon, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Abhijit

Verified Support

Jan 14, 2017

Idea Cellular Customer Care's response Hi Jigar,

As per your telecon with our customer service associate on 14th Jan 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad