[Resolved]  Idea Cellular — ISD facility problem

Address:Mumbai City, Maharashtra

Deat sir, I had been done online recharge with rs 115 before 4 days. After rechrge I m trying to call USA country that code is (001) but call is not working I complain in idea customer care complain no is[protected]. After few hour get call back he says problem is resolve u can call now. But still problem is same I do second complain that no is[protected] . He again call back to me and says u had done recharge 115 that is not applicable for dialing county u can call 12345 and confirm your recharge topup..I call on 12345 chargeble number and he says this is valid ISD recharge and u call 2paisa/s in usa/uk/canada. Now I redial on 198 he says our team solution is full and final.u talk with me ruflly language and now I disconnect ur call. I also try wn he says call again and check ur solution but every time it diducted amount from my main account. Please check and give us proper solution.waiting for your repLy. Thanks [protected](alternet number)
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
this is not the solution that given by you.check here attached screen .
Is any description about 115 recharge is for selected country only?

Dear Customer,

As per your telecon with our customer service associate on 6th Jan 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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