| Address: | 147001 | | Website: | idea Cellular |
I have ported out my phone from Idea to other service provider due to their bad service. My Idea account number is[protected]. The port out request was completed on 09 sep 2017. I had paid an security of INR2000/- which was supposed to be refunded back to me. Even after multiple visits to their Patiala Showroom (Leela Bhawan) and requests (every time I visit a standard answer is given that your request for refund has been registered and you need not come back to the office, as the refund will reach you at your home. - still no refund.) I have yet to receive the refund. Interestingly they have a TAT for every complaint but no TAT for refunds & neither any satisfactory answer to why it has not come. All they tell you not to comeback as your request is registered and the refund will come to your home.
Just one Question if the consumer does not pay his bills on time and tells them that the request to pay has been registered by him will they provide him the service or not. Then how can they have such a callous attitude on customer refunds with no TAT or responsibility ? Was this information helpful? | 
Post your Comment