[Resolved] Idea Cellular — issue in port in request

swap077

from Mumbai, Maharashtra

Address:

Nashik, Maharashtra, 422009

Hi team,

I want to share my experience with idea gallery (Store) opposite mahatma nagar ground
Nashik. I had visit your store on 05/01/207 and apply the request for port in and they told me to paid rs 557 and your sim card will automatically activate after 7 days.
Yesterday i was called in toll free no [protected] and executive simply told me your request is completed card will activate on midnight after 12pm.
Again today morning i was called same no and told them same story they reply me your card will activate eod. Now i just discussed with customer support chat team and they said your request is rejected due to 90 days not completed in your current operator.
They dont check before proceed the request
Now my concern is either your company dont provide proper training or may its business strategy
Idea team totally wasted of my time and money.

What action we will take?

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Feb 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that the mentioned number has been activated on 20/01/2018 successfully from our end. Also, we've taken down your feedback to improve our services regarding the Idea stores and ensuring necessary action to prevent recurrence of any such incidence. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina