[Resolved] Idea Cellular — issue with disabled numbers

Harsha G

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh, 500072

Hello,

I took 2 idea postpaid numbers for my family & i disconnected due to roaming issues. & requested idea to disconnect both numbers permanently, then they told me to pay the due amount to disconnect other wise they cannot disable permanently. I even asked them if i pay the amount it will be activated next month but they confirmed it won't happen.
I paid the due amount for permanent disconnection but the next month it is activated & sent me the bill & they are repeating the same thing to pay again.
I am not at all using those numbers but they are charging rented amount even i sent them multiple request.
This is the 3rd time they are repeating to send me bill without usage & after payment they are not disconnecting instead they sending bills again.

On this problem, i even shifted my personal idea number to jio because of their behavior.

Please help.

Thanks
Harsha
[protected]

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Aug 30, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jul 27, 2017

Updated by Harsha G Hello,

I got a call from idea cellular with this number (), & asking for credit card number, expiry & cvv number which we cannot share cvv number. I am not sure why they want credit card details. He is not even asking for mobile numbers that I have issue with, just saying if I provide credit card details only my issue will be resolved.

I am having issue with below numbers which I am not using now:
[protected] & [protected]

Thanks
Harsha

Jul 27, 2017

Updated by Harsha G from [protected] I received call which I think fraud call asking for credit card details.

Verified Support

Jul 30, 2017

Idea Cellular Customer Care's response Dear Customer,

As details checked, your concern is addressed by us and raised under C1-[protected] & you shall hear the update on the same soon. Also request you to kindly clear your outstanding amount asap. For any further assistance you can write us back at [protected]@idea.adityabirla.com or can call us on 12345 or 198.

Regards,
Rajat.

Aug 10, 2017

Updated by Harsha G Hello Rajat,

How many times I have to clear my outstanding amount?? Its 3rd time Idea saying to clear outstanding bills then they will permanently disconnect my connection. & after paying the bill then I am again getting the same problem.

I am not going to pay this time & you should take care of permanently disabling the connection.
I have all the proofs that I sent to Idea to permanently disconnect request on my connection & they responded my connection was disabled after I paid the payment.
But in fact they are not disconnecting instead they are repeating this every time by sending fake bills to get free money.

Thanks
Harsha

Aug 29, 2017

Updated by Harsha G Hello Idea,

Seems your customer service guys don't want to respond. I think its a mistake from your customer service who ignored to permanently disconnect my connection even after multiple requests & clearing the due amount. These guys promised me to disable my connection after paying dues but even after payment they failed to take care on disabling connection & keep on sending bills to me.

I think its better you can realize the issue at least now & resolve immediately. We should not have opinion on Idea as a Fraud Telecom giant. If you still don't care about your customers & rectify your mistake, it will be soon end to your services only because of your attitude & untruthful business.

Thanks
Harsha
[protected]

Oct 10, 2017

Updated by Harsha G This is very bad Idea, you don't have guts to accept you mistakes or resolve the customer complaints.

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Comments

Harsha G

from Bengaluru, Karnataka

Again I received bill for the disabled connection, Idea what you are doing? This is not right, I am not going to pay again.
You should not expect free money.
Is there any one from consumer complaints team to help me out? I dropped multiple emails to idea care & they are just telling, your connection disabled but still I am seeing the bills every month.

Thanks
Harsha