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Idea Cellular — issues around idea cellular upc code not being generated

Hello,
I am user of idea service in maharashtra circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and got false promises but no resolution. Instead getting the response saying " your number will be flashed on priority and will get fixed within 24 hours.. And one of them went ahead and said it will be resolved by 10th jan 2020.. But no luck.. May i request authorities to look into this and help me out.
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Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2020
Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to share us the screenshot of the error you're getting while generating UPC to assist you further.

Regards,
Prajakta
Jan 15, 2020
Updated by Ananda2020 Here is the screenshot of the error message.. Additionally, I have sent an mail to [protected]@vodafoneidea.com on 14th Jan with the screenshot.

Please find the attached screenshot.

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Here is the screenshot of the error message.. Additionally, I have sent a mail to [protected]@vodafoneidea.com on 14th Jan with the screenshot.

Please find the attached screenshot.

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