[Resolved] Idea Cellular — Juice up service/ filmi tale

Deeps020173

from Pune, Maharashtra

Address:

Ajmer, Rajasthan, 305001

Without my consent juice up service was activated and i was charged Rs150. I dodon't even know what that service is about. Last time some filmi tale service was activated and i was charged Rs 75 but i ignored it. This is serious .
My idea number is [protected]

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Aug 26, 2016

Complaint marked as Resolved

Verified Support

Jul 07, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

Deeps020173

from Pune, Maharashtra

No resolution was delivered. The customer service rep was eager to close the issue without giving any resolution. My point is that i never preferred or accepted any of these services. Its a looting strategy that is going on. It works this way:
A forced pop up Window opens up when you open certain web pages. It contains advertisement of service with a yes or no button. An unsuspecting customer clicks any button, the page takes it as a yes. And he is charged a fee for that service.
If you operators are not up to looting, why don't you make the activation of these services over SMS? Like sms y to subscribe or n to say no? You won't do that because that way you can't exploit intelligent customers.
My fight will go on as long as you refund entire Rs 225/- that you charged illegally.