[Resolved]  Idea Cellular — Juice up service revert unwanted charges billed to me

Address:	Pune, Maharashtra, 412207
Website:	www.ideacellular.com

Please stop harassing customers by activating random services on postpaid mobile and then blame customer that he has activated service. Resolve my issue so that i can port out of idea for once and for all. Reference case numbers: first vas related dispute raised via complaint number c1-[protected]. I got call from idea blaming me that i have activated juiceup service. When i asked proof then there was no response except we cant help send an email. I have sent an email to appellate. [protected]@idea. Adityabirla.com for which i got response that my appeal is invalid. When i asked reason for invalidating appeal i have got no response. I have sent another email asking process for filing appeal via communication id: e1-[protected] on july 8th for which i have not yet received any response so far. I have again called customer care to check for process regarding appeal and customer care supervisor raised another complaint on july 8 for waiver via communication id c1-[protected] which was again closed on july 12 stating "we are unable to process". I have again sent email to appellate authority on july 12th for which i got confirmation email acknowledging that request has been received and i have not yet received any docket number for my appeal. Same day when i again called customer care to check for process of appeal a new complaint was opened via communication id: c1-[protected] which was again closed today ie 15th saying i have clicked online link so service got activated. Now my question to idea is "how can a service get activated on my mobile without my consent" if idea claims that i have given authority then kindly provide me proof for same. Just saying i clicked xyz link does not account as confirmation or a proof that i have requested a service. I am attaching snapshots of sms i recieved wrt to juice up service. I have also attached excel sheet snapshot provided by idea hosted on idea website stating juice up service is provided by idea. Frew customer care representatives have also said it is 3rd party service.