Idea Cellular — Looting of money in the name of pro ration data pack

Address:

Pune, Maharashtra

Hello, I am using idea number [protected]. I am having postpaid plan T1083-Total 425 rental plan. under this, I am entitled to 600 MB data plan. The billing cycle for the bill i m talking about is 04-Jan-15 to 03-Feb-15 I somehow overshooted the data usage somewhere around 14th Jan 2015 much above 600 MB and hence wanted to add 1 GB data plan. The 1 GB data plan charges are Rs 250 only. SINCE I SHIFTED TO DATA PLAN ON 1 GB 15-JAN ONWARDS, I SHOULD BE CHARGED FROM 04-JAN TO 14-JAN ACCORDING TO MY ORIGINAL PLAN AND 15-JAN TO 3-FEB ACCORDING TO 1 GB PLAN. These amounts are charged Rs 1804.85 and Rs 161.29 respectively. HOWEVER, I AM ALSO CHARGED WITH Rs 1585.56 UNDER THE NAME OF "CHARGES ON DATA PACK PRO-RATION" . THIS WAS NOT NOTIFIED TO ME THAT I WILL BE CHARGED SOME SUCH CHARGES ON DATA PLAN CHANGE. NO SMS OR EMAIL OR CALL WAS MADE TO TELL THAT THE PRO RATION CHARGES WILL BE APPLICABLE. HENCE I REQUEST TO LOOK INTO THE MATTER AT THE EARLIEST AND LEVY THE CHARGES FOR PRO RATION. YOU CANNOT FOOL ME LIKE THIS FOR ANY UNDECLARED OR HIDDEN CHARGES. I've already done correspondence for the same with idea customer care under communcation reference number E1-[protected] but didn't receive a positive response hence bringing this to consumer forum. Looking forward to appropriate action. Thanks and regards, Dhananjay