[Resolved]  Idea Cellular Ltd — Disconnection of mobile connection no [protected] (idea gsm service) [unethical fraudulent behaviour]

Address:	Kolkata, West Bengal, 700123
Website:	www.ideacellular.com

This is to state that I am Pranesh Kumar Saha and my wife Mira saha residing at 5 North Panpara Road P.O. - Talpukur District North 24 Parganas west Bengal pin 700123. I procured one idea gsm sim ( new connection no [protected]) in my wife' s name from Idea Shop C.S Point, Old Calcutta Road, Barrackpore after submitting all necessary documents. and after proper mandatory verification prior to activation the new connection was in service since 23 rd September 2015 till 4th June 2016 when a note ' registration failed ( tower not shown) ' appeared on the screen though on the same day 11.55 am I had recharged for rupees 26.00 without facing any problem. No call could be forwarded.

5th June 2016, being sunday, we could not be able to make contact with Idea Shop C.S Point. When contacted on 6th June 2016 I was told that this mobile connection was permanently disconnected as 8 more sims were issued against Mira Saha of 5 North Panpara Road which is completely beyond any explanation. It is quite evident that documents produced on her behalf were copied number of times to fraudulently withdraw Sims. And this fact is a matter of grave concern as one or more of those 8 sims may reach in the wrong hand who may use it in subversive activities – my wife may get dragged into problem due to no fault on her part. As a consequence we feel very much upset and disturbed. Apprehending the possible danger I, on behalf of my wife, request to your goodself to block all the other connections in the name of Mira Saha, thus issued, without any further delay.

As Mira Saha of 5 North Panpara Road P.O. - Talpukur District North 24 Parganas west Bengal pin 700123 is the genuine customer I request you to take necessary steps to issue a completely new connection (without any like problems mentioned earlier!) at the earliest. We are very senior citizen- I am aged 79 and my wife is 73. We should not be put to any harassment at these age due to no fault of ours.

Pranesh Kumar Saha
Husband of Mira Saha