Idea Cellular Ltd. — hidden conditions and 198 is not working as expected

Address:

Kolhapur, Maharashtra

I wanted to control my excessive calling bills so I decided to use a rate cutter for Idea (Rs. 34/-) to minimise my cost. When I did it online today on 29/06/2014 at 7.00 pm and I recieved a Message "SUCCESSFULL, MRP.34, BENEFIT -ALL LOCAL MOBILE CALLS @!.6p/2sec, VAL 30 days.(FISRT 60 SECONDS @1.6p/sec), Where, before making online recharge, it was mentioned nowhere, this is very illegal. Then I dicided to call 198 to know more about this fraud, and, I was surprised to hear more offers than to listen my complains, I was put on IVR since my call started and I was not given any button to contact customer care to lodge my complaint. This is totally ridiculous and makes me worry, whether TRAI exists in this world or not.