[Resolved]  Idea Cellular — Made unwanted charges by idea

Address:

Pune, Maharashtra, 411057

Hi complaint board,
I am using idea post paid connection. Recently i faced problem to activate unwanted services by idea, without my confirmations. When i made complaint that i did not opt for this services then they said “our records show that a third party wap download was originated from your mobile number. As the charges of rs. 150.000/- levied against the download are correct, we are unable to refund the amount to you.”
When that services activated even i did not use my cell phone on that particular durations. I asked them how this services can be activate without my knowledge.
I have made complaint regarding activate unwanted service “vass : juice up” on 25 june 2016, which is not opt by me.
I reported same time to you customer care and they said made complaint after generating bill then i have follow that process.
Yesterday[protected] your customer care executive ms. Snahal solanki (Pune) said we can not do anything.
I just want to know who is responsible for activating services without customer knowledge or confirmation by customer??
Its really disappointed by idea.
Now finally i realized that i should be port my number to other good service provider. Shame on idea customer care.

My details :
Cell number : [protected].
Name : alok jain
Comm id# c1-[protected]