[Resolved] Idea Cellular — Miscellaneous charge for premium sms in postpaid bill

mypoint

Address:

Hyderabad, Andhra Pradesh

Bill No. [protected]
Account No.[protected]
Invoice Date: 1-2-2017

I have billing dispute with my post paid bill.I am wrongly charged rs.99 extra for VAS charges(Premium SMS) which I had never used. I lodged complaint with customer support over email .. was told charges will be reversed but that did not happen yet.

Over phone with customer care, you are so rude and don't have anything to say except 'Sorry for the inconvenience'

If you wish to make profit by following these unethical practices of willfully adding extra charges, you will go nowhere but endup losing loyal customers.

Hope to see some action atleast now. Or else, I will surely move to some ethical mobile network.

Thanks,
Suhail - [protected]

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Feb 22, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Idea Cellular Customer Care's response Hi Suhail,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Mak

Verified Support

Feb 21, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 21st February 2017, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Suhas