[Resolved] Idea Cellular — Misguided and fraud

kanwarjit

from Panipat, Haryana

Address:	Ludhiana, Punjab, 141002
Website:	www.ideacellular.com

IKanwarjit Singh mobile number [protected] called to idea customer care at 12345 on 18.10.2016. I needed internet. I asked that executive member for plans, he said that i will get 300 mb data from 18th October till my bill cycle. When i checked my data it was approximately 170 mb which i recieved. Again i called to 12345 and ask that my data would be supposed to come 300 mb according to you but it was 170 mb. He said no problem sir you have got 300 mb as he can see and there must be some error in my mobile.. Now today i called to idea he said that data is always devided as i cannot get benefit of 300 mb in remaining bill cycle. Now i need full Waiver of Rs. 98.00 which i spent and they misguided me twice.

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Nov 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Idea Cellular Customer Care's response Hi Kanwarjit,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Regards,
Esther

Oct 29, 2016

Updated by kanwarjit I Kanwarjit Singh mobile no. [protected]. activated internet plan on 18th October 2016.. Customer care executive promised me to give full 300 mb against 98.00 INR
. But i got 170 mb approximately. I have been calling to idea for this waiver ( giving money back) as i was misguided from last 3 to 4 days and sent an email also. Today i received a call from Idea. They are saying that my waiver will be concerned after this bill cycle which will be 5th of November. I need this waiver within this bill cycle. As i want to port my number to another company.

Verified Support

Oct 29, 2016

Idea Cellular Customer Care's response Hi Kanwarjit,

As per your telecon with our customer service associate on 29th October 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh