[Resolved] Idea Cellular — Misguided by idea cellular

Prithi Banchhor

from Durg, Chhattisgarh

Address:	492001
Website:	ideacellular. com

My Idea no. is [protected] & bill date is 20th of every month. On 26th December2016 I made call to get roaming activated on my no. Cust. care executive told me that there is a charge of Rs. 75 for 30 days on roaming, but it is actually not for 30 days. It is Rs. 75 for per billing cycle. In my case 20th Jan 2017 bill generated, I was charged Rs. 75. When I called to Cust. care on 24th Jan 2017 to get deactivated roaming, then I was informed that again Rs. 75 will be charged in new bill, since 2 billing cycles were there in 30 days.
Idea cellular is giving wrong information to the customers. They are making fool to the customer giving such wrong information.
Idea cellular limited should be penalised for this type of activity.

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Feb 25, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Idea Cellular Customer Care's response Hi Prithi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Suhas

Verified Support

Jan 24, 2017

Idea Cellular Customer Care's response Hi Prithi,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Vicky