[Resolved] Idea Cellular — Misleading customers with wrong packages. Do i call it a scam?

Sandeep Daram

from Hyderabad, Telangana

Address:	500032
Website:	www.ideacellular.com/mobile-internet/3g/prepaid-data/andhra-pradesh

I am using IDEA data rate cutter for almost 5 months now. The offer is for 32 Rupees, we get data at 0.4 paisa per 10 kb instead of 4 paisa.

As the regular practice, I recharged this month also with USSD code *150*32# to get the rate cutter offer activated.

To my surprise, I got 100 MB which is valid for 4 days. But that is not expected for the USSD code I use.

I recharged it on 21st May 2016 and today we are standing it on 31st May 2016. So, it has been 10 days and I could see the office on web page as well. http://www.ideacellular.com/mobile-internet/3g/prepaid-data/andhra-pradesh

So, the offer is not changed. So don't give me the answer that offer is modified.

Issue is already registered in Idea - Q1-[protected]. But they say that they cannot help. for more information visit website.

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 08, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 8th June 2016, we wish to inform you that the matter is being followed up and will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 14, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

Sandeep Daram

from Hyderabad, Telangana

SR Number : Q1-[protected]
SR Number : 1-[protected]

So far three request are raised. I agree the offer is changed ( at your backend), but customer is not aware of this changes as the offer was still available on website. I was able to see the offer atleast for 10 days in the website.

Customer can look for the offer at website and will recharge accordingly. If you forget to update the website, who can customer bare the penality. Look at your logs, when was it removed in the website and when did I recharged.

I have forwarded the screen shot of the website which was taken on 31st may. My recharge was on 21st may.
Look at the emails of both the complaint numbers mentioned above.

if you cannot see the screen shot, tell me.

Sandeep Daram

from Hyderabad, Telangana

Dear Customer, Your concern for wrong charging could not be resolved. Kindly contact customer care. SR 1-[protected]. Thank You

I did not recieved any call. But just a message. I have the proofs of the offer. But Idea is not providing a reason y it cannot be resolved.

Can someone here can guide me how to escalate it further.

Sandeep Daram

from Hyderabad, Telangana

Idea is harrasing me like anything. They did not called me . But i received a message saying that they interacted with me. If i try to provide feedback.. It is not getting delivered. Looks like they are targetting my nunber .