Idea Cellular — Misleading notification on idecellular.com

Address:

Kottayam, Kerala

I usually recharge online on the site ideacellular.com for my 3G idea netsetter with number [protected]. On 7/6/2015 the previous gprs validity was over, so I recharged it the next day 8/6/2015 at 7:00 am with unlimited 3G pack of 3GB costing Rs. 646/-, but after I typed in the OTP for confirming the transaction, the site said 'transaction was not complete' and asked whether to 'recharge again' (the transaction Ref. No. was IG0ADNCGX8). I waited for 1/2 hour and recharged again with the same 3G unlimited 3GB pack (transaction Ref. No. was IG0ADNDEO9) at 7:33 am, this time the site said the transaction was complete. So I waited for the GPRS pack to be activated for the second transaction and then came two each messages on my tablet for both transactions about the payment received and about GPRS activation. Now I am finding that only one pack has been activated because after 3GB now the net is below 80kbps speed( I planned to finish atleast 3gb because I dint want to lose entire 6 GB). What about my other 3GB? I want it for the following month. Or should I recharge again, that should be a great loss for me because with Rs. 948/- I could have made recharge for 6gb. Or is it that this loss comes with the online recharge. Should not have said "Transaction not complete" when it was going to completion. Please activate the second transaction.