[Resolved]  Idea Cellular — misselling of plan

Address:

Jaipur, Rajasthan

Dear Sir/MadamAs per subject mentioned above, today I have received a call from your customer care and the executive has explained one plan in which 15000seconds will be free on local and STD of recharge of Rs 120.I have accepted the plan and Rs 120 has been debited from my balance. I have talked indore approx 18minutes and Rs 11 has been debited, which should not be debited as per plan activated.I have called twice your customer care but they were fail to answer my query. Even when I requested him(Ashish) to lodge complain regarding this, they have bluntly refused. He has not transferred the call to his senior even repeated requests.I do not want the 15000seconds free call facility and want my Rs120 back in my balance.Do the needul at the earliest and confirm.RegardsRanjana Jhiriwal[protected]