[Resolved] Idea Cellular — mobile - charging on international roaming due to mistake of idea staff

Siddiq Gandhi

from Hyderabad, Telangana

Address:

Vadodara, Gujarat, 390001

We used services in the uae on the information of an idea staff member that my request to activate the roaming pack was accepted and active.
However, for whatever reason, the roaming pack was not activated and i have been charged a base roaming fee of approx rs. 17, 000/-.
I repeatedly asked the idea staff member whether my service was active and was informed that it was.
The idea staff member even unbarred my phone number assuring me this would get resolved.

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Mar 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the complaint was raised for your billing concern and the resolution has been communicated to you that you've been charged accordingly for your usage as per International roaming tariff .

Regards,
Lakshmi