[Resolved] Idea Cellular Mobile, Kerala State — Excess money collected not refunded

meethaleveedu

Address:	Kannur, Kerala, 670141
Website:	Idea cellular mobile communication network provider

Post paid mobile connection surrendered mob no [protected]. prepaid connection requested retaining the same number [protected].
At the time of final bill of post paid connection settlement charged rs. 84/. excess from me. it was clear as per the last bill generated and forwarded to me. this the third complaint using the same mode of submission. no response till day. this case i brought to their attention many a time. no responsible person to hear this kind of complaint.
Another strange thing i can only speak to prepaid customer service. i am not having a post paid connection of idea of my own at this time. i dont understand why they squeeze a small consumer for the petty amount. this is the matter of ethic in business.

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Aug 26, 2016

Complaint marked as Resolved

Verified Support

Jul 12, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 12, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 12th July 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 14, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 13th July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

meethaleveedu

Post paid mobile connection surrendered Mob no [protected].prepaid connection requested retaining the same number [protected].
At the time of final bill of post paid connection settlement charged Rs. 84/. excess from me. It was clear as per the last bill generated and forwarded to me. This the third complaint using the same mode of submission. no response till day. This case I brought to their attention many a time. no responsible person to hear this kind of complaint.
Another strange thing I can only speak to prepaid customer service. I am not having a post paid connection of idea of my own at this time.I dont understand why they squeeze a small consumer for the petty amount.This is the matter of ethic in business.