[Resolved] Idea Cellular — Mobile number portability rejection on false grounds

govindgoyal29

from Kagal, Maharashtra

Address:

Jalna, Maharashtra, 431203

Dear sir/ma'am,
I had applied for mobile number portability from idea for the following two numbers:
[protected]
[protected]
First request date : 03/05/2016
Second request date: 20/05/2016
My requests have been rejected on false grounds. First time they told me reason incorrect documents. Second time they again told me the same reason, but when i wanted details, they told me that we had called you few days back and that i denied to port the number, which never happened.
And when i called idea customer care to file a complaint, mr. Abhijeet datar, denied to do so.

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 09, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 9th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular