Idea Cellular — mobile plan change

Address:

Pune, Maharashtra, 411014

Hi,

This is sajan edward

For the past 18 years i have been using idea network. The company seemed to be good with me always

About 1 to 1 and a half month back, i thought of going for a 4g connection from my favourite idea company, because they have started giving 4g connections.

I had asked the person to provide me the 4g idea sims (1 for me and 1 for my wife). I told him that the charges should be the least one. He agreed and told me that rs.199 plan would be nice for you, and he said, this is a post paid one, they (Idea company) will introduce many plans by the second month, so that you might change or add whatever you like then on. To my surprise i have received a bill of some rs.1800 or odd for my numbers : [protected] and [protected].

When i had taken the plan of rs.199, how the bill can be of such a huge amount. The customer care centre people are not supposed to cheat me like this.

I had received a call from idea office (Bpo), that they would proceed with registering case against me if i do not pay the sum they are asking for.

Both the sim cards are lying in my wallet, so how can they charge a huge amount like this, even then i have not started using the sim cards

Please explain me

By paying mere rs.303, i could receive unlimited calls as well as data from jio every month. Why should i remain with idea, if they are not any care for their customers.

Not only that, i had been to the customer care centre more than 5 times to rectify the matter.

The particular shop was closed, how can i solve this matter without the shop there?

Plan changed (I have asked them for rs.199 plan, they gave me rs.499 plan, now they are harassing me everyday over the phone, even then i am not using their sim card